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Client Resources
Before Your Visit
A little preparation. More time for you.
Your appointment is time set aside for thoughtful, personalized care. These guidelines help us prepare for your visit, respect everyone’s time, and keep your treatment experience running smoothly.
Forms + Medical History
Your care begins before you arrive. Please complete all required forms, consent documents, and medical history updates before your appointment.
Accurate, current information helps your provider understand your health, identify anything that may affect treatment, and make informed recommendations for your care.
All required forms must be completed before you can be seen by your provider. Incomplete paperwork may delay the start of your visit or require us to reschedule.
Please let us know about changes to your health, medications, allergies, pregnancy or breastfeeding status, or recent procedures—even if you have visited us before.
Having trouble accessing your forms? Call or text us before your appointment so we can help.
Appointment Policies
Cancellations + Rescheduling
We carefully reserve time for each client so your provider can prepare for your visit and give you their full attention.
Please provide at least 24 hours’ notice if you need to cancel or reschedule. Cancellations or rescheduling with less than 24 hours’ notice may incur a $75 fee.
To make changes, please call, text, or use our appointment management system.
Missed Appointments
Appointments missed without notice are considered a no-show. A $150 no-show fee will be charged to the card on file.
Late Arrivals
Please arrive on time with all required forms completed. If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule your appointment entirely. Rescheduling due to a late arrival may incur a $75 rescheduling fee.
We understand that life happens and approach unexpected circumstances with care. Repeated late arrivals, late cancellations, or missed appointments will be subject to consistent enforcement of our appointment policies.
Policy Acknowledgment
By booking an appointment at Gióva Aesthetics + Wellness, you agree to these appointment policies.
Packages + Skincare
Treatment Packages
Treatment packages are valid for one year from the date of purchase, unless otherwise specified. Extensions may be considered under special circumstances with approval from management.
Packages are nonrefundable and may not be transferred to another person. If you do not complete your package, any request to apply the remaining credit toward a different service must be approved by both your provider and management. Changes are considered individually and are not guaranteed.
Retail Skincare
All skincare purchases are final sale and nonrefundable, whether opened or unopened. If you experience faulty packaging or have a concern about your product, please contact our team so we can review the issue and determine an appropriate resolution.
Preparing for Your Visit
Preparing for Treatment
Please follow the preparation instructions provided for your scheduled service. If you were unable to follow them, contact us before your visit so we can advise you.
If you feel unwell or develop a new rash, irritation, or infection in the treatment area, please contact us before arriving.
Your provider will review your health history and treatment goals before proceeding. Treatment may be adjusted or postponed when needed for your safety.
After Your Visit
Please follow the aftercare instructions provided for your treatment. Contact our team with questions or unexpected concerns so we can guide you on the appropriate next steps.
Questions before your visit?
We’re here to help you feel prepared.
